Terms & Conditions digi999

These Terms and Conditions ("Agreement") form a legally binding agreement between you ("User") and digi999 ("Platform", "we"). This document governs the use of the digi999 website, including all online gaming services, sports betting, online slots, live casino, and all other features provided through this platform.

By registering an account, making a deposit, or using any part of the digi999 platform, you acknowledge that you have read, understood, and agreed to be bound by all provisions in these Terms and Conditions. If you do not agree with any part of this agreement, please stop using the platform immediately.

To use the digi999 platform, you must meet all of the following eligibility requirements:

• Be at least 21 years old at the time of registration and throughout the period of platform use.
• Not be located in any jurisdiction where online gambling is fully prohibited by local law.
• Have full legal capacity to enter into a binding agreement.
• Not be declared bankrupt or under court administration relating to debt.
• Not be registered in any active gambling self-exclusion programme.

Each user is only allowed to have one (1) active account at any time. Registering multiple accounts using different information is strictly prohibited and constitutes a serious breach of these terms.

During registration, you are required to provide accurate, complete, and current information including your full name, date of birth, mobile number, and an active email address. digi999 reserves the right to request a copy of identity documents such as your MyKad or passport for identity verification (KYC) purposes.

• The name registered must match the name on the bank account or e-wallet used for deposits and withdrawals.
• Users are fully responsible for keeping their account password and login details confidential.
• Any activity that occurs through your account is your responsibility, unless you have reported unauthorised access to us.
• Sharing an account or transferring an account to a third party is prohibited.

digi999 accepts deposits via the following methods: Touch 'n Go eWallet, DuitNow, online banking via FPX (including all major Malaysian banks), ShopeePay, and cryptocurrency (USDT, BTC, ETH). The minimum deposit for each method is RM10.

All deposits must come from a legitimate source owned by the registered user. digi999 does not accept payments from third parties. Deposits whose origin cannot be verified may be rejected or frozen until an investigation is complete.

The minimum withdrawal is RM100. Withdrawal requests are typically processed within 15 minutes to 2 hours after approval by our finance team.

Withdrawal conditions that must be met:

• Your account must be fully verified (KYC complete) before your first withdrawal request can be approved.
• Withdrawals may only be made to the same payment method used for the deposit, or to an account whose holder name matches the digi999 account name.
• If there is an active bonus in the account, the wagering requirement for that bonus must be met before the withdrawal can be processed.
• digi999 reserves the right to request additional documents for large withdrawals as a standard security measure.

All bonuses and promotions offered by digi999 are subject to specific terms and conditions. Our Welcome Bonus offers a 100% deposit match up to RM888 on your first deposit. The wagering requirement is 20 times the bonus amount received.

Calculation examples:

• Deposit RM100 → Bonus RM100 → Balance RM200 → Wagering required: RM100 × 20 = RM2,000
• Deposit RM1,800 → Bonus RM888 → Balance RM2,688 → Wagering required: RM888 × 20 = RM17,760

The digi999 VIP Programme has three tiers — Bronze, Silver, and Gold. VIP members are eligible for weekly cashback: Bronze up to 0.3%, Silver up to 0.7%, and Gold up to 1.0%. Progression through the VIP programme depends on gaming activity and user loyalty to the platform.

All games offered on the digi999 platform — including online slots, baccarat, blackjack, roulette, sic bo, sports betting, and esports — are operated using certified random number generators (RNG) or managed by internationally licensed game providers.

Users agree that:

• The outcome of all games is final and cannot be disputed solely on the basis of dissatisfaction with the result.
• The use of any automation software, bots, or third-party tools to gain an unfair advantage in games is strictly prohibited.
• Confirmed bets cannot be cancelled, except in technical situations caused by a system failure on digi999's part.
• In the event of a technical disruption during a game session, digi999 will review server records and make a decision based on accurate data.

Users are prohibited from engaging in any of the following activities while using the digi999 platform:

• Opening multiple accounts or allowing others to use your account.
• Hacking, manipulating code, or any attempt to interfere with the platform's functionality.
• Exploiting bugs or technical vulnerabilities in the game system for personal gain.
• Colluding with other players to manipulate game outcomes.
• Using funds obtained unlawfully or engaging in money laundering through this platform.
• Providing false information during registration or the verification process.
• Misusing the customer support system with unfounded complaints or threatening behaviour.

All content found on the digi999 platform — including website design, logos, graphics, text, software code, trade names, and game content — is the intellectual property of digi999 or our licensors. These rights are protected under applicable international law.

Users are not permitted to copy, distribute, modify, publicly display, or exploit any part of this platform's content for commercial purposes without prior written consent from digi999. Limited personal use for the purpose of enjoying the platform's services is permitted.

digi999 provides an online gambling platform on an "as is" basis. We make no ongoing guarantees regarding the full availability of the platform at all times, and planned or unplanned technical maintenance may occur from time to time.

To the extent permitted by applicable law, digi999 is not liable for:

• Financial losses resulting from game or betting outcomes, including jackpot losses.
• Service interruptions caused by circumstances beyond our control (force majeure), including network outages, natural disasters, or actions by authorities.
• Indirect or consequential losses arising from the use of or inability to use the platform.

digi999 reserves the right, at our absolute discretion, to temporarily suspend or permanently close any user account without prior notice if we have reasonable grounds to believe that:

• The user has violated any provision of these Terms and Conditions.
• The account is involved in fraudulent activity, collusion, or bonus abuse.
• Information provided during registration is found to be false or misleading.
• The account is being used by an individual who does not meet the age eligibility requirement (under 21 years old).
• Account activity raises concerns regarding compliance with relevant laws.

Users who wish to voluntarily close their account may do so by contacting our support team. Any valid balance remaining in the account will be processed for withdrawal in accordance with the set procedures and conditions, provided all verification requirements are met.

digi999 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Material changes will be communicated to users via a notice on the website or through the registered email address.

The effective date of the amendment will be clearly stated at the top of this document. Continued use of the platform after that date means you accept and agree to the amended terms. It is the user's responsibility to review these terms from time to time to stay informed of the latest version.

The digi999 platform operates under a recognised international licence. Any dispute arising from or relating to these Terms and Conditions, or the use of the platform, will first be addressed through good-faith negotiation between the user and digi999.

If a resolution through negotiation cannot be reached, the dispute will be referred to an arbitration body recognised by our licensing authority for a final and binding resolution. digi999 is committed to resolving every complaint transparently and fairly.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact the digi999 customer support team, available to assist you 24 hours a day, 7 days a week in Malay and English.

You can reach us via:

• Live Chat — available directly on the digi999 website, with immediate response.
• Email — [email protected]

Our team will handle your enquiry with full professionalism and confidentiality.