digi999 Privacy Policy

1. Introduction

digi999 ("we", "our platform" or "digi999.app") takes seriously its responsibility for the privacy and protection of personal information of every user who uses our services. This Privacy Policy outlines the data collection, use, disclosure and protection practices adopted by digi999 in operating our online casino and sports betting platform.

By registering an account or continuing to use the digi999.app website, you confirm that you have read, understood and accepted the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised to stop using our platform.

2. Information Collected

digi999 collects various types of information from users to ensure the platform operates smoothly, securely and in compliance with applicable legal requirements. The types of information we collect are as follows:

Personal Identification Information:

• Full name as shown on the identity card (MyKad) or passport
• Date of birth for age verification purposes (users must be 21 years of age or older)
• A valid and active email address
• A registered Malaysian mobile phone number
• Current residential address

Financial Information:

• e-wallet details (Touch 'n Go eWallet, ShopeePay) used for deposits and withdrawals
• DuitNow account information or bank account number for payment processing via FPX
• Crypto wallet addresses (USDT, BTC, ETH) where applicable
• Deposit and withdrawal transaction records

Technical and Usage Information:

• IP address of the device used when accessing the platform
• Browser type, operating system and device information
• Session data including pages visited, time spent and navigation patterns
• Gaming activity records within the platform

3. Purpose of Data Use

All information collected by digi999 is used solely for legitimate and specific purposes. We do not use your data for purposes outside the stated scope without prior notice and consent.

• Identity and age verification — to ensure that only eligible users (21 years and above) can register and use the digi999 platform.
• Account processing — to create and manage user accounts, including passwords, profile settings and personal preferences.
• Payment processing — to handle deposits from a minimum of RM10 and withdrawals from a minimum of RM100 securely and accurately.
• Legal compliance — to meet Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements set by the relevant regulatory bodies.
• Customer service — to enable digi999's 24/7 support team to provide accurate and effective assistance in Malay and English.
• Security and fraud prevention — to detect and prevent unauthorised activity, fraud or account use that violates the terms of service.
• Service communications — to send users notifications related to accounts, transactions and important platform updates.
• Platform improvement — to analyse usage patterns in aggregate in order to improve the performance and user experience at digi999.

4. Information Sharing

digi999 does not sell, rent, distribute or disclose users' personal information to any third party for marketing or commercial purposes. However, there are certain situations where we may need to share user data, namely:

• Payment service providers — third-party payment processors responsible for handling your financial transactions via e-wallet, DuitNow, FPX and crypto networks. They are bound by strict confidentiality agreements.
• Legal authorities — if required by court order, regulatory body directive or a lawful criminal investigation.
• Technology partners — providers of technical infrastructure and cybersecurity services that help operate the digi999 platform, subject to binding data protection agreements.

5. Data Security

digi999 implements multiple layers of technical and administrative security measures to protect users' personal information from unauthorised access, disclosure, alteration or destruction.

• SSL/TLS encryption for all data transmissions between users and digi999's servers
• Two-factor authentication (2FA) available for additional account protection
• Continuous system monitoring to detect any suspicious activity
• Password storage using strong cryptographic hashing — we never store passwords in plain text
• Regular security audits by independent third-party experts
• Strict internal access control policies, ensuring staff only access data necessary for their duties

Although we take all reasonable precautions, no data transmission system over the internet can be guaranteed to be fully secure. We therefore encourage users to take their own account protection measures, including using strong passwords and not sharing login information with anyone.

6. Cookies and Tracking Technologies

The digi999.app website uses cookies and similar tracking technologies to improve the user experience, analyse website traffic and ensure that key platform functions operate correctly.

Types of cookies used:

• Essential Cookies — required for basic platform functions such as login session verification and account security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies — collect anonymous information about how users interact with the website to help us improve platform performance and content.
• Functional Cookies — store user preferences such as selected language and display settings for convenience in future sessions.

You can manage or delete cookies through your internet browser settings. However, disabling certain cookies may affect your ability to fully use some features of the digi999 platform.

7. Data Storage and Deletion

digi999 retains users' personal information only for as long as necessary to fulfil the purpose of data collection, comply with legal requirements or resolve any outstanding disputes.

Account records and financial transaction records are retained in accordance with the periods set by international licensing requirements and applicable financial laws. Once an account is closed or has been inactive for the defined period, personal data will be securely deleted or anonymised in accordance with digi999's internal procedures.

8. User Rights

As a digi999 user, you have several rights regarding your personal information. These rights can be exercised by contacting our customer service team via 24/7 live chat or support email.

• Right of Access — you have the right to request a copy of the personal information we hold about you.
• Right to Correction — you have the right to request correction of any personal information that is inaccurate or incomplete.
• Right to Erasure — you may request the deletion of your personal data, subject to legal requirements that may oblige us to retain certain data.
• Right to Object — you have the right to object to the processing of your data for specific purposes such as marketing communications.
• Right to Withdraw Consent — where data processing is based on your consent, you may withdraw that consent at any time.

9. Changes to the Privacy Policy

digi999 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in service practices, legal requirements, or technology. When significant changes are made, we will notify users via an in-platform notification or by email to their registered address.

The latest version of this Privacy Policy is always available at digi999.app/dasar-privasi. The date of the last update will be clearly stated at the top of this document. Continued use of the digi999 platform after any changes are published is considered your acceptance of the latest version of this policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how digi999 handles your personal information, please contact our support team through the following channels:

• 24/7 Live Chat — the fastest channel for an immediate response. Available in Malay and English.
• Support Email — [email protected]

Our team is available to assist you every day around the clock. We aim to respond to every privacy-related enquiry to the best of our ability within a reasonable timeframe.